CERTIFICATION POLICY

EDPRO ASSOCIATION – Organisation of Learning and Professional Development

1. Purpose of This Policy

This PLA Certification Policy explains the respective responsibilities of EDPRO ASSOCIATION – Organisation of Learning and Professional Development (“EdPro”) and Centro Qualifica in relation to the Portuguese Portuguese-as-an-Additional-Language (PLA) programme.

It informs learners about certification requirements, the assessment and completion process, the limitations of EdPro’s role, and the steps learners may take if they have questions or concerns about certification.

This policy should be read alongside EdPro’s Terms and Conditions, Membership Terms, and Privacy Notice.

2. Scope

This policy applies to individuals who receive PLA-related information, referrals, application assistance or learner support from EdPro.

It concerns EdPro’s role in supporting learners who wish to participate in a PLA programme delivered by Centro Qualifica. It does not replace the official rules, procedures, assessment criteria or certification requirements established by the competent educational provider or Portuguese authorities.

3. Roles and Responsibilities

3.1. Responsibility of Centro Qualifica

Centro Qualifica is responsible for the PLA programme it delivers and for decisions within its authority concerning:

• Learner eligibility and admission.

• Registration and enrolment in the programme.

• Programme content, delivery and applicable learning requirements.

• Attendance and participation requirements, where applicable.

• Assessments and evaluation of learner performance.

• Determining whether the relevant completion and certification requirements have been met.

• Issuing, arranging or confirming certificates or other official evidence of achievement, as applicable.

• Maintaining official programme and certification records.

• Handling academic or assessment-related complaints and appeals under its applicable procedures.

Certification is subject to the applicable programme requirements and the decisions of the competent provider or authority.

3.2. Responsibility of EdPro

EdPro may provide administrative and learner support, which can include:

• Explaining the general application process and directing learners to relevant information.

• Assisting learners with the preparation and submission of application documents.

• Forwarding required documents or contact information to Centro Qualifica, where authorised and necessary.

• Communicating administrative updates received from the provider.

• Helping learners identify whom to contact with questions about enrolment, participation or certification.

• Providing general guidance throughout the support service agreed with the learner.

EdPro does not independently assess PLA learners, determine whether official certification requirements have been met, or issue a Centro Qualifica certificate unless it has separate, explicit legal authority to do so.

4. Certification Eligibility and Requirements

A learner’s eligibility for certification depends on the applicable programme rules, the learner’s participation and performance, and the assessment and completion requirements established by the responsible provider or competent authority.

Learners are responsible for:

• Providing accurate and complete application and registration information.

• Submitting authentic documents within the required deadlines.

• Attending and participating in the programme as required.

• Completing the required learning activities and assessments.

• Complying with the provider’s rules and instructions.

• Contacting Centro Qualifica directly where official clarification of eligibility or certification requirements is needed.

EdPro may help learners understand administrative requirements, but any guidance provided by EdPro does not override official programme rules or decisions.

5. No Guarantee of Certification

EdPro does not guarantee that a learner will be admitted to the PLA programme, pass an assessment, complete the programme, receive a certificate or achieve a particular educational or professional outcome.

Payment of an EdPro membership or support fee does not constitute payment for, or guarantee the award of, a PLA certificate.

The EdPro membership fee covers only the services described in the applicable membership or service agreement. Any separate fees charged by Centro Qualifica or another provider are subject to that provider’s own terms and payment arrangements.

A learner’s failure to obtain certification does not automatically establish a right to a refund of EdPro’s separate membership fee where EdPro has delivered the agreed services. This provision does not exclude any applicable statutory withdrawal rights, consumer rights, contractual remedies or rights arising from a failure by EdPro to provide the services agreed.

6. Certification Decisions and Certificates

All official decisions regarding PLA assessment results, successful completion and certification are made by the responsible provider or competent authority.

Where a learner wishes to:

• Confirm whether they have met the certification requirements;

• Obtain an update on the status of a certificate;

• Correct an error in an official certification record;

• Request a replacement certificate or official document; or

• Challenge an assessment or certification decision,

EdPro may provide reasonable administrative assistance within the scope of its service, but it cannot alter an official result, guarantee a particular decision or issue a replacement certificate on behalf of another organisation without authority.

Any certificate issued remains subject to the issuer’s official records, procedures and applicable requirements.

7. Delays and Changes

Certification timelines may depend on assessment schedules, verification procedures, administrative processing and other matters managed by Centro Qualifica or the competent authority. It can take 4 to 7 weeks after completing the course to provide certification. 

EdPro may communicate information about anticipated timelines where that information has been provided by a reliable source. Any timeline communicated by EdPro is indicative unless it has been expressly confirmed as binding by the responsible provider.

Where a delay or change occurs, learners should contact the provider responsible for the relevant decision. EdPro may assist with administrative communication where this is included in the agreed support service.

8. Complaints and Appeals

Questions or complaints about EdPro’s referral, administrative support or communications should be submitted to EdPro using the contact details published on its website.

Complaints concerning teaching, attendance requirements, assessment results, eligibility decisions, programme completion or official certification should be directed to Centro Qualifica under its applicable complaints and appeals procedures.

Where a concern relates to both organisations, learners may contact each organisation regarding the matters for which it is responsible.

Nothing in this policy limits a learner’s right to use any complaint, appeal or legal procedure available under applicable law.

9. Personal Data and Certification Documents

EdPro may process identification details, contact information and application documents when providing PLA referral or support services.

Where necessary and lawful, EdPro may share relevant information with Centro Qualifica to facilitate an application or provide the agreed service. EdPro will handle personal data in accordance with its Privacy Notice and applicable data protection legislation.

Learners should provide only documents and information reasonably required for the application or support service and should use any secure submission method specified by EdPro.

Privacy-related requests may be directed to support@edpropt.org. Requests to correct official assessment or certification records should generally be directed to the organisation responsible for those records.

10. Policy Updates

EdPro may update this policy to reflect changes in its services, applicable programme arrangements or legal requirements.

The current version will be made available on the EdPro website with its effective or review date.

Any change will be subject to applicable law and will not remove rights that learners have already acquired under a contract or mandatory legal provisions.

11. Contact Details

For questions concerning EdPro’s PLA referral or support services, contact:

EDPRO ASSOCIATION – Organisation of Learning and Professional Development

• NIF/NIPC: 517454084

• Address: Rua Dom Afonso Henriques 2
  2620-080 Póvoa de Santo Adrião, Odivelas, Lisboa, Portugal.

• Email: info@edpropt.org

• Website: www.edpropt.org

End of PLA Certification Policy July 2026