EdPro Invoicing Policy

This policy outlines the invoicing process, payment terms, and consequences of non-payment for all learners and stakeholders associated with EdPro Association.

Policy Statement

• Learner registration invoices and service charges must be processed immediately.

• Payment is due upon receipt of the invoice. If an installment plan is agreed upon, it must be in writing.

• Services will not be provided without full payment, including exclusion from classes and no refunds.

Payment Upon Registration

• Evidence of payment must be provided, including the learner’s full name and NIF number.

Payment Terms

• Service charges must be paid immediately after registration and prior to class attendance.

• If on an installment plan, the balance must be paid 15 working days before the course starts.

• Failure to clear the outstanding balance by the agreed date will result in no refund for the first installment.

Non-Payment

• EdPro may refuse to provide further services if payment is not received, including registration and certificates.

• Learners will not receive login details or access to classes without full payment.

Payment Methods

• Payments must be made via Bank/Wire/Online Transfer to EdPro’s designated account.

• We do not accept cash, debit/credit cards, cheques, or banker's drafts.

• Payment confirmation will be sent via email, and invoices can be provided upon request.

Installment Plan

• You may opt for a two-installment plan (50% upon registration, 50% 15 days before the course starts), subject to change at EdPro’s discretion.

Right to Modify Service Charges

EDPRO Association reserves the right to adjust service fees at any point without explanation under the following conditions:

• Legal and Regulatory Compliance: Fee changes must comply with applicable laws and contractual obligations.

• Transparent Communication: Customers will be notified in advance by email of any service charge changes.

• Justified Adjustments: Adjustments will be based on factors such as inflation, operational costs, regulatory changes, or service improvements.

Notification and Advance Notice

• Students will be informed of any price changes through official communication channels (email, website, or direct notification) before enrolment.

• If the fee change affects ongoing services, students may have the right to terminate their contract without penalty.

Students Rights and Options

• Customers who do not agree with the price adjustment may:
  Cancel their subscription/service within the notice period without additional charges.
  Request clarification on the reasons for the price adjustment.

• If the price increase is due to external factors (e.g., Adminitrative, teachers, etc), the company will notify. 

Fair Pricing and Non-Discrimination

• Price adjustments will be applied fairly and transparently to all customers in the same service category.

• No unfair or misleading pricing practices will be used to exploit our students. 

Refund Policy

Students may be eligible for a refund under the following conditions:

5.1. Refund Eligibility

• If a student cancels a service within 15 days of notification in advance,  they are entitled to a full refund. 

• The learner was registered in error by EdPro.

• The learner was enrolled in the incorrect course.

• There are special circumstances, at EdPro’s discretion.

• Refunds, if applicable, will be processed using the same payment method used.

• No Refunds After Course Start: If learners have already started the course and decide to drop out, no refunds will be issued.

Note: Once the students agrees with terms and conditions and registartion is completed, refund won;t be accepted as t occurs administartive charges. 

5.2. Refund Process

• Refund requests must be submitted via [email/contact form] within the specified period.

Registration fees, certificates, and other purchases are non-refundable.

Right to Change Timetable 

Edpro reserves the right to change, amend, or cancel any scheduled events, services, or activities as outlined in the timetable. While we strive to maintain accuracy and consistency, unforeseen circumstances, such as weather conditions, instructor availability, operational needs, etc., may require adjustments to the schedule.

Notification of Changes
In the event of any changes to the timetable, Edpro will make reasonable efforts to notify participants in advance via email & Calls.  

No Liability for Schedule Changes
By participating in our services, you acknowledge that Edpro is not liable for any inconvenience, loss, or damages resulting from timetable changes, cancellations, or rescheduling.

Refunds or Rescheduling
In the event of significant changes to the timetable, Edpro may offer options for participants to , rescheduling, at its discretion. Depending on availibilty and subject to the awarding body approval. 

Weather a course is cancelled the amount of the registration fee is transferred to another date.

If transferred date is not suitable for the learner EdPro Associação will issued a voucher valid for 6 months of the same amount paid on the invoice.

This information is provided before and during enrolment and learners must read and agreed before enrolling to the course. 

Edpro Association. Finance & Invoicing policy review date January 2025.