This policy applies to all learners enrolled in EdPro Association programmes and governs membership service charges, payments, cancellations, and refunds.

General Policy Statement

All membership service charges must be paid in full or according to an agreed instalment plan before access to EdPro services is granted.

By enrolling, learners acknowledge that services (including support by the coordinators, classes, platforms, joining whatsapp community, events, materials, and support) are only activated after payment confirmation.

EdPro reserves the right to suspend or restrict access where payment obligations are not met.

Legal Right of Withdrawal 

In accordance with EU and Portuguese consumer law, learners have the right to withdraw from the contract within 14 calendar days of enrolment, only if the service has not started.

This means:

• No live classes attended

• No access to learning platform

• No materials issued

• No tutor or support services used

• No enrolment

• No support or guidance from coordinators

• Not joined any community support or event.

If any service benefit has been accessed or the course has started at the learner’s request, the withdrawal right no longer applies under EU digital service rules.

EdPro 21-Day Cancellation Policy (Before Course Start Only)

EdPro provides a 21-day cancellation window, which applies only before the course starts and before any service is activated or used.

Cancellation is only possible if:

• The course has NOT started and cancellation request has been made 21 days before class starts. 

• No access to platform or materials has been granted

• No live or recorded classes have been attended

• No support or learning services have been used by Edpro's coordinators

• No guidance has taken

Outcomes:

• Full refund may be issued (subject to approval)

• Or course transfer / credit voucher may be offered

⚠️ Refunds are not automatic and are subject to administrative review.

After Course Start (Strict No Refund Policy)

Once the course has started or any service benefit has been accessed:

• No cancellations are accepted

• No refunds are issued

• Full payment remains due

This applies even if the learner:

• Stops attending

• Changes personal circumstances

• Is dissatisfied with the course

• Chooses to withdraw voluntarily

• The learner failed the course. 

Service Activation Rule

A service is considered started and activated once any of the following occurs:

• Access to the learning platform is provided

• Live or recorded classes begin

• Learning materials are issued

• Tutor or administrative support is provided

Instalment Plans

Where instalments are agreed:

• First payment confirms enrolment

• Access may be restricted until payment is completed

• Missed payments result in suspension of services

• Payments already made are non-refundable once service is started

Non-Refundable Conditions

No refunds will be issued once the service starts, including cases of:

• Change of mind

• Personal/work schedule changes

• Non-attendance

• Dissatisfaction after course access

• Voluntary withdrawal

• In cases of serious illness or exceptional documented circumstances, EdPro may, at its sole discretion, offer alternatives such as course transfer, credit voucher, or rescheduling. Refunds are not guaranteed.

Fair Use & Protection Against Misuse

EdPro reserves the right to reject refund requests where there is evidence of:

• Service usage

• Attempted refund after access

• Repeated misuse of cancellation rights

Exceptional Cases

At EdPro’s discretion, and only before service start, we may offer:

• Full or partial refund

• Course transfer

• Credit voucher

Payment Terms

• Membership service charges must be paid before access begins

• Access may be denied until payment is confirmed

• Failure to complete payment may result in removal from enrolment

Administrative Costs

Where refunds are approved (before course start), administrative or processing fees may be deducted.

Refund Processing

Approved refunds will be processed via the original payment method within a reasonable timeframe, subject to banking systems.

Acceptance of Terms

By enrolling, learners confirm that they:

• Understand and accept the 14-day EU withdrawal rule (pre-start only)

• Understand and accept the 21-day EdPro cancellation policy (pre-start only)

• Accept that no refunds apply once the course starts

• Agree to all invoicing and service conditions