EdPro Invoicing Policy

This policy outlines the invoicing process, payment terms, and consequences of non-payment for all learners and stakeholders associated with EdPro Association.

Policy Statement

All learner membership registration invoices must be processed immediately.
Payment is due upon receipt of the invoice. Where an instalment plan is agreed, this must be confirmed in writing.

EdPro Association reserves the right to withhold services where payment obligations are not met. This includes exclusion from classes and denial of access to learning platforms, webinars and workshops. No refunds will be issued in such cases.

2. Payment Upon Registration

• Evidence of payment must be provided upon registration.

• Proof of payment must clearly include the learner’s full name and NIF number.

3. Payment Terms

Membership charges must be paid immediately after confirmation and before receiving any benefits of membership

• For learners on an instalment plan:
  The outstanding balance must be paid 15 working days before any course, webinar or workshop starts
  Failure to clear the balance by the agreed date will result in loss of the first instalment, which is non-refundable.

4. Non-Payment

EdPro Association reserves the right to refuse or suspend services where payment has not been received, including:

• Registration confirmation

• Access to classes or online platforms

• Issuance of certificates

Learners will not receive login details or access  to any of the membership services until full payment has been confirmed.

5. Payment Methods

Payments must be made via:

• Bank Transfer

• Wire Transfer

• Online Transfer

Payments must be made to EdPro Association’s designated bank account.

❌ The following payment methods are not accepted:

• Cash

• Debit or credit cards

• Cheques

• Banker’s drafts

Payment confirmation will be sent by email. Invoices are available upon request.

6. Instalment Plan

Learners may opt for a two-instalment membership plan, subject to EdPro’s discretion:

• 50% upon registration

• 50% at least 15 days before the course start date

EdPro Association reserves the right to amend or withdraw instalment options at any time.

7. Right to Modify Service Charges

EdPro Association reserves the right to adjust service fees under the following conditions:

7.1 Legal and Regulatory Compliance

All fee adjustments will comply with applicable laws and contractual obligations.

7.2 Transparent Communication

Learners will be notified in advance of any fee changes via email or official communication channels.

7.3 Justified Adjustments

Membership Fee changes may result from:

• Inflation

• Operational or administrative costs

• Regulatory requirements

• Teaching or service improvements

8. Student Rights and Options

Learners who do not agree with a price adjustment may:

• Cancel their service within the notice period without penalty

• Request clarification regarding the fee adjustment

If increases are due to external factors (e.g. administrative or teaching costs), EdPro will provide notification.

9. Fair Pricing and Non-Discrimination

• Price adjustments will be applied fairly and consistently across all learners within the same service category.

• No misleading or unfair pricing practices will be used.

10. Refund Policy

10.1 Refund Eligibility

Refunds may be granted under the following conditions:

• Cancellation within 15 days of advance notification

• Registration error made by EdPro

• Enrollment in an incorrect course

• Exceptional circumstances, at EdPro’s discretion

Refunds, where applicable, will be processed using the original payment method.

10.2 No Refunds

• No refunds will be issued once the learners has started the membership or taken any benefit. 

• All course service charges are non-refundable after the start date.

• No refunds will be granted for:
  Failure to meet academic requirements
  Disciplinary exclusion
  Attendance issues
  Violations of institutional policies

It is the learner’s responsibility to ensure all prerequisites and course expectations are met prior to enrolment.

⚠️ Administrative Notice:
Once the learner agrees to the terms and conditions and registration is completed, refunds will not be accepted due to administrative charges incurred.

10.3 Refund Process

• Refund requests must be submitted in writing via email or the official contact form within the applicable timeframe.

• Registration fees, certificates, and additional purchases are non-refundable.

11. Right to Change Timetable

EdPro Association reserves the right to amend, reschedule, or cancel classes or activities due to circumstances including (but not limited to):

• Weather conditions

• Instructor availability

• Operational requirements

12. Notification of Changes

EdPro will make reasonable efforts to notify learners of timetable changes in advance via:

• Email

• Telephone calls

13. No Liability for Schedule Changes

EdPro Association shall not be held liable for inconvenience, loss, or damages arising from timetable changes, cancellations, or rescheduling.

14. Refunds or Rescheduling Due to Changes

In cases of significant timetable changes, EdPro may offer:

• Rescheduling options (subject to availability and awarding body approval)

If a course is cancelled:

• The registration fee will be transferred to a new date.

• If the new date is unsuitable, a voucher valid for 6 months will be issued for the same value paid.

15. Training Voucher Policy

Training vouchers issued by EdPro Association are subject to eligibility, validity, non-transferability, attendance compliance, monitoring, cancellation, and amendment conditions as published on www.edpropt.org.

16. Acceptance of Terms

This information is provided before and during enrolment.
Learners must read and accept these terms and conditions prior to enrolling in any course.