This role sits in the Program Office which is a part of the international delivery operations team - the team responsible for handling of end-to-end journey of the learners.

A program manager owns the entire life cycle of a cohort of learners, from the enrolment to the completion of the program journey. Learners are working professionals from across the globe, aspiring to upskill in new age / digital competencies, like data analytics, data science, artificial intelligence et. al.

In this role of a Program Manager, one has to,

• Be the first point of contact for participants for any queries, and provide necessary support for all the needs within the scope of program offerings, in a timely manner

• Foster meaningful relationships with participants, understand their needs & preferences, and deliver a personalised experience

• Drive all the Program Office responsibilities around scheduling & delivering program activities, including but not limited to, online sessions, webinars, evaluations, grading, presentations, etc. This will require engagement with a variety of internal and external stakeholders like senior managers, academicians, industry professionals et. al.

• Monitor, diagnose and drive interventions around participants’ performance and engagement during the program journey to ensure each participant has a great experience and achieves learning outcomes.

• Contribute to organisation building by identification, development and implementation of processes for efficient and effective program management